Please read all the terms and conditions below prior to ordering your colonies. If you order and pay for a colony it is on the understanding that you have agreed to these stated terms and conditions.
Our terms and conditions apply to all orders without exception and are non-negotiable.
If you have any questions regards our terms and conditions or if there is anything that you do not understand regards these - please contact us with your query before placing an order.
Ordering your colonies
To place an order you should first contact us to confirm availability. This should be done by email.
Reserving colonies for delivering at a future date
We can only hold a colony on reserve when a deposit has been paid and delivery is required within two weeks. A deposit of 20% will be required which is non-refundable if the order is cancelled.
If you want a colony reserving and sending at a date more than two weeks away - please revisit our shop and place an order nearer the time that the colony is required.
Orders can only be dispatched after we have received full payment.
If 'authorised' payment can be made via our shop page by using 'PayPal'.
Alternatively you will be required to make a bank transfer of the required amount in UK Pounds Sterling direct to our bank account in the UK. If you have internet banking facilities which allow international funds transfer you should be able to complete the transfer yourself. If this option is requested we will send you our account details after we have confirmed availability of your order.
Note: New customers and those placing large orders will be requested to pay via a bank to bank transfer or PayPal 'Family and Friends'.
If a colony is no longer available and a payment has been made by PayPal you will receive a refund within 48 hours. If a refund is due for a bank transfer payment it will be made within ten working days.
Orders canceled by the customer before 5 days of the agreed posting date are not subject to any cancelation charges and a full refund will be given.
Orders cancelled within five days of the agreed posting date will be subject to a 10% cancelation charge to cover all the preparatory work already completed.
Orders that are cancelled on the day they are due to be posted or after they have already been posted will be subject to a full value cancellation charge.
Please notify us within 24 hours of receipt of your order if anything is not to your satisfaction. All the colonies that we supply are carefully inspected prior to packing and we ensure that only healthy colonies are dispatched. Colonies should be inspected on arrival and any concerns you may have should be discussed with us at the earliest opportunity.
The terms below apply to all orders posted out direct to other countries from Thailand.
Please note that for all export orders - it is the customer’s responsibility for ensuring the legality of importing the goods into their country. If the colonies are seized or impounded by customs because we were not notified of the required documentation or for any other reason - then regrettably we cannot replace the colonies or make any refund.
The buyer, or recipient, is also exclusively responsible for any importation taxes, customs duties, brokerage fees and expenses related to importation and compliance with the appropriate import laws for each country. Please consult your local customs service and other relevant authorities to confirm that no restrictions or special requirements apply to your order.
We are also not responsible for delays, additional import costs or impoundation and / or death of colonies resulting from acts or decisions of local governmental agencies or the postal company used.
Because of the limited shelf life we are not able to accept the return of any items sent. If any consignments are not accepted by the consignee and hence returned or returned by 'governmental agencies' such as customs - then they will be considered as having been delivered and no refund will be made under any circumstances.
We are not liable if a colony arrives dead due to low temperatures during storage / transport by the postal authority or adverse weather conditions during the time taken to arrive.
Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If your order arrives after the expected date this is the fault of the postal company. We cannot be held responsible for any delay or failure to deliver and you cannot claim a refund.
Importing livestock is at your own risk as we are unfortunately unable to guarantee delivery services and times for shipping service companies. In summery: once the colony has been posted we have no control over what then happens - so our liability ends.
Customers outside Thailand are not able to claim a refund for livestock arriving dead - resulting from late delivery, mishandling by the applicable postal authority and for colonies being impounded due to importation regulations or the non-payment of importation charges - or for any other reasons including those stated above.
The risk involved in export orders is entirely the customers - and no claims will be entertained for any reason.
Although these terms sound draconian they are here to protect our business from potential scammers and dishonest claims.
We have been exporting colonies direct from Thailand for over seven years and this has enabled us to minimise any potential problems. It is very unusual for us to have any problems in exporting colonies from Thailand - and most orders get delivered quickly without any complications.
Some of the ants we supply can give a painful bite or sting. We have stated this on our shop page and will advise you if this is applicable when you place your order - but please note that you are buying the ants at your own risk and we cannot be held responsible for any injury caused by any of the ants supplied.
It is important to understand that - if the tropical ant species we supply to you are not native to the local fauna of your country you should never release any of the colonies into the wild, as this may have a detrimental effect on local species and in most countries is contravening wildlife laws.
We sell our colonies to you on the understanding that they will not under any circumstances be released into any non-native habitats.